We’re looking for a Flight Operations & Guest Services Coordinator to be the friendly face greeting our customers, managing tour check-ins, and ensuring all flight operations run smoothly. You’ll handle everything from scheduling pilots to providing safety briefings—while also maintaining our aircraft and ensuring an exceptional customer experience.

Key Responsibilities

• Customer Check-In & Safety

  • Welcome guests at Miami Executive Airport, verify IDs, collect onsite payments, and ensure waivers are signed.
  • Provide accurate and engaging pre-flight safety briefings.

• Flight Scheduling

  • Use our scheduling system to assign flights to pilots and manage tour calendars.
  • Communicate changes or updates to pilots and customers promptly.

• Operational Support

  • Coordinate with pilots, escort customers to the aircraft, assist passengers with safe boarding and deplaning, open/close aircraft doors, and ensure all safety protocols are followed.
  • Keep flights running on schedule with minimal delays.

• Aircraft Handling & Maintenance

  • Wash the helicopter and airplane weekly, and maintain a clean interior.
  • Safely move the helicopter in and out of the hangar each day.
  • Keep the aircraft area neat, organized, and compliant with all safety standards.

• Customer Service & Bookings

  • Handle phone calls, WhatsApp messages, and in-person inquiries.
  • Provide information about tours, pricing, and availability.
  • Book tours and coordinate reservations, ensuring a seamless experience from inquiry to flight.

What We’re Looking For

• Fluent in both English and Spanish: Excellent verbal communication skills in both languages.
• 1–3 years in a customer service or operational role (aviation, tourism, or hospitality preferred).
• 40 hours per week: Typically Wednesdays through Sundays, with Mondays and Tuesdays off.
  • Regular Start Time: 10:30 AM, with some flexibility to start later depending on the day’s tour schedule.
• Attention to Detail: Safety and cleanliness are crucial in aviation.
• Team Player: You’ll collaborate daily with pilots, managers, and customers from around the world.
• Bonus: Prior aviation/tourism experience is a plus.

Salary & Benefits

• Hourly Rate: $17–$20 per hour (commensurate with experience).
• As a W-2 employee, we provide the legally required benefits in Florida, which include:
  • Payroll tax withholdings (federal income tax, Social Security, Medicare).
  • Unemployment insurance (FUTA/SUTA).
  • Workers’ compensation insurance (as required by Florida law).

Core Values

1. Safety: Above all else—we never compromise on protecting our team and customers.
2. Customer Delight: We strive to make every tour a memorable, positive experience.
3. Innovation: We continually seek ways to enhance our tours and operations.
4. Team Spirit: We succeed together through open communication and mutual support.